Refund Policy
Clear guidelines for refunds and our commitment to client satisfaction
Our Commitment to You
At ulunanapivuo, we understand that business forecasting investments need to deliver real value. Our refund policy reflects our confidence in our services while ensuring you have clear protection and options. We've designed this policy to be straightforward and fair, covering various scenarios you might encounter during your engagement with our forecasting solutions.
Eligible for Full Refund
- Request made within 30 days of service initiation
- Technical issues preventing service delivery
- Service significantly different from agreed scope
- Data security breach on our end
- Cancellation before project commencement
Partial Refund Scenarios
- Cancellation after 30 days but before 90 days
- Partial service completion due to client changes
- Mutual agreement to modify service scope
- Force majeure events affecting delivery
- Client-requested early termination
Refund Process Steps
Submit Refund Request
Contact our support team at help@ulunanapivuo.world with your request details, including your service agreement number and specific reason for the refund request.
Review and Assessment
Our team reviews your request within 3 business days, assessing eligibility based on our policy criteria and your specific circumstances.
Decision Communication
We'll contact you with our decision and, if approved, provide details about the refund amount and expected processing timeline.
Refund Processing
Approved refunds are processed back to your original payment method. Processing times vary by payment type but typically complete within 5-10 business days.
Service Not Started
If you cancel before we begin your forecasting project, you're eligible for a full refund minus any setup fees already incurred. This typically applies to cancellations made within 48 hours of agreement.
Technical Issues
When technical problems on our end prevent service delivery, we offer full refunds or service credits. This includes data integration failures, system outages, or software compatibility issues.
Scope Changes
If your business needs change significantly during the project, we can adjust the scope and provide partial refunds for unused services. We work with you to find the best solution.
Early Completion
When projects finish ahead of schedule due to efficiency gains, we may offer refunds for unused retainer hours or adjust final billing to reflect actual time invested.
Processing Times & Methods
Credit Card Refunds
3-5 Days
Bank Transfer Refunds
5-7 Days
PayPal Refunds
1-3 Days
Wire Transfer Refunds
7-10 Days
Questions About Refunds?
Our support team is here to help clarify any aspects of our refund policy or assist with your specific situation. We believe in transparent communication and fair resolutions.
Contact Support Team